Cancellation & Refund Policy
Effective Date: 01 July 2026
At Compliance Driven Training Ltd, we understand that plans can change. This policy explains your rights and our procedures regarding cancellations, transfers and refunds for all training courses.
1. Scope
This policy applies to all training courses delivered by Compliance Driven Training Ltd, including:
Online training courses
Face-to-face training courses
Courses delivered at client premises
Courses delivered at external training venues
2. Cancellation by the Customer
More than 14 calendar days before the course
If you cancel your booking more than 14 calendar days before the course start date, you may choose either:
A full refund; or
A transfer to another available course date.
Between 7 and 14 calendar days before the course
If you cancel between 7 and 14 calendar days before the course, you may:
Transfer your booking to another available date (subject to availability); or
Receive a refund of 50% of the course fee.
Less than 7 calendar days before the course
Bookings cancelled less than 7 calendar days before the course are non-refundable.
However, at our discretion, we may allow a transfer to another course date where exceptional circumstances apply.
3. Failure to Attend (No-Show)
If a delegate fails to attend a booked course without prior notice:
No refund will be given.
The booking fee remains payable.
A new booking will be required to attend a future course.
4. Delegate Substitutions
If a delegate can no longer attend, another delegate from the same organisation may attend in their place, provided:
We are notified before the course starts.
The replacement delegate meets any course prerequisites.
5. Cancellation by Compliance Driven Training Ltd
Occasionally we may need to postpone or cancel a course due to circumstances beyond our reasonable control, including:
Trainer illness
Insufficient delegate numbers
Venue issues
Severe weather
Technical failures
Other unforeseen circumstances
If this happens, we will offer you:
A transfer to an alternative course date; or
A full refund of any course fees paid.
Our liability is limited to the course fee paid. We are not responsible for any additional costs, including travel, accommodation, loss of earnings or other expenses.
6. Face-to-Face Courses at Client Premises
Where training is delivered at a client's premises:
The client must provide a suitable training environment.
If the venue is unavailable or unsuitable upon arrival, we reserve the right to postpone the course.
Additional costs arising from circumstances outside our control may be chargeable by prior agreement.
7. Online Courses
Delegates attending online courses are responsible for ensuring they have:
A stable internet connection.
Suitable computer or mobile device.
Audio capability.
Access to any software or links provided before the course.
Technical issues experienced by the delegate do not automatically entitle them to a refund. Where possible, we will work with you to transfer your booking to another available course.
8. Refund Method
Approved refunds will be made using the original payment method wherever possible.
Please allow up to 10 working days for refunds to be processed, although many are completed sooner.
9. Exceptional Circumstances
We understand that unforeseen situations can arise. Requests for cancellations or transfers outside this policy, such as those due to serious illness or bereavement, will be considered on a case-by-case basis at our discretion.
10. How to Cancel
To cancel or amend a booking, please contact us as soon as possible.
Email: enquiries@cdttraining.co.uk
Please include:
Delegate name
Company name (if applicable)
Course name
Course date
Reason for cancellation or transfer request
11. Changes to This Policy
Compliance Driven Training Ltd reserves the right to amend this Cancellation & Refund Policy at any time. The latest version will always be available on our website.
Contact Us
Compliance Driven Training Ltd
Email: enquiries@cdttraining.co.uk
Website: www.cdttraining.co.uk